TCB gets new Retail, SMEs Banking boss in renewed business strategy
What you need to know:
- TCB's announcement underscores its commitment to strengthening its role in the retail and SME banking sectors, aiming to provide improved services and innovative solutions to its customers.
Dar es Salaam. Tanzania Commercial Bank (TCB) has a new director for its Retail and SME Banking as the lender seeks to up its role in the areas. TCB announced on Monday that Ms Lilian Mtali will be its new director for Retail and SME Banking.
“We believe she will be a great asset as we continue to improve our retail, small, and medium customer services,” said the TCB CEO, Mr Adam Mihayo.
Ms Mtali, who holds a Bachelor of Business Administration degree from the International University of America, London Campus, United Kingdom, and a General Certificate from Modern Tutorial College, London, United Kingdom, brings with her an impressive 26 years of experience in the financial services industry.
During the period, she has demonstrated exceptional expertise in managing and leading retail and consumer banking operations, including services for affluent clients, business banking, and digital banking solutions, the TCB statement reads in part
TCB's announcement underscores its commitment to strengthening its role in the retail and SME banking sectors, aiming to provide improved services and innovative solutions to its customers.
It says Ms Mtali has worked and gained leadership experience from various local and international banks.
“She has held leadership positions in banks such as I&M, Standard Chartered, Stanbic, and DCB, including roles such as Branch Manager, Personal Financial Consultant, Client Relationship Manager (Priority Banking), Customer Service and Quality Manager, Country Sales, Service & Product Manager, Business Head for High Net-worth Individuals, and Head of Personal Markets segments,” the statement reads.
She is accredited for making significant contributions to the growth and development of the institutions she has served.
“She has spearheaded various bank-wide initiatives, including the alignment of retail banking business, portfolio segmentation, the introduction of Private Banking propositions, SME banking, Agency banking, Bancassurance, Custodial services, and digital lending,” the statement reads.
Specifically, she excelled in driving organizational change and culture transformation through effective coaching and mentorship.
She has attended multiple international leadership courses and seminars in the UK, South Africa, Kenya, Zimbabwe, Angola and Singapore.
