NMB posts Sh1.1tr pre-tax profit, plans digital push and regional growth

Speaking at the launch, Managing Director and Chief Executive Officer Ruth Zaipuna said the results reflected years of strategic decisions, including expanding revenue streams, investing in technology and people and growing responsibly.

From 2020 to 2025, NMB’s strategy focused on three areas: winning customer propositions, operational efficiency, and innovation, supported by governance, staff development, and customer experience.

During the period, the bank generated Sh2.7 trillion in profits, increased total assets by 142 percent to Sh17.2 trillion and doubled customer deposits to Sh12.4 trillion.

NMB also expanded financial inclusion, growing its agent network from 8,400 to over 73,000 and its customer base to nearly 10 million accounts, the largest in Tanzania.

The bank disbursed nearly Sh28 trillion in loans, averaging Sh5.5 trillion annually, to households, SMEs, farmers, and corporates, supporting agriculture, manufacturing, trade, infrastructure, and other sectors.

Agenda 2030 focuses on accelerated digital transformation, improved customer service, financing strategic sectors, and regional expansion. Zaipuna said the plan aims to build a stronger, modern, digitally enabled bank that responds to current and future customer needs while supporting national economic development.

A key aspect is upgrading customer service, with new products and delivery channels to allow seamless access to banking services regardless of time or location.

The bank will also invest in technology and use data to improve efficiency, security, and service quality, encouraging more customers to use mobile banking, agent banking, and online platforms.

Agenda 2030 prioritises financing for sectors that drive job creation, productivity, and value addition, including agriculture, manufacturing, construction, tourism, energy, and mining. NMB will provide tailored credit solutions to support these sectors.

The bank also plans to expand beyond Tanzania, entering regional and international markets to offer high standards of service.

Environmental, social, and governance principles are central to the strategy. NMB will continue to provide financing and services that support environmental protection, social inclusion, and good governance.

For shareholders and investors, Agenda 2030 focuses on sustainable profit growth, efficient capital use, and long-term value creation while maintaining governance and disciplined execution.

Nationally, the strategy is expected to deepen NMB’s contribution to employment, financial inclusion, tax revenue, and social investment.

The launch follows the successful 2021–2025 strategy, which expanded the customer base to 9.9 million accounts, disbursed nearly Sh28 trillion in loans, and delivered the Sh1.1 trillion pre-tax profit.

Zaipuna said the achievements provide a solid foundation for the next phase of growth.

“As we begin Agenda 2030, we will continue to build trust, listen to customers, and design solutions that address real economic and social challenges,” she said.

The event was attended by Treasury Registrar Nehemiah Mchechu, financial sector regulators, shareholders, investors, and other stakeholders.